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What is your return policy?
We accept returns of defective or damaged products within 30 days of receipt. Due to the nature of adult products, we cannot accept returns of products you used but were unsatisfied with. Further, if you opened the OUTER SHIPPING CARTON of your order we cannot accept the items inside as returns. Our staff, due to health concerns, will not open any shipping cartons that appear to have been opened. That means that even if your silicone stroker is still shrink-wrapped, you may not return it, if you opened the outer shipping carton. If you choose to return your unopened shipping box, you are responsible for the shipping cost to get it back to us, and we will not refund the shipping cost you paid to have it shipped to you. Additionally, there will be a 5% re-stocking fee on the price of the product. We are known, though, in this industry, for sending out generous discount codes to people legitimately unhappy with a purchase, to use on a future purchase. Just ask (and be nice!). In the case of a return, we will issue you an RMA number which must be clearly written on the outside of the package. Contact us using the ''contact us'' link on the bottom of this site to request an RMA number. The item being returned must include the original packing slip and all product packaging materials. Packages received without RMA numbers on them are automatically discarded and credit is not issued.
How can I contact customer service if I have a question or problem?
Easy! Use the contact us link on the bottom of this website or call our customer service department from Monday to Friday, 8am to 5pm, EST at 1-800-828-6302.